E-Commerce Application Operations Manager -- JobID #1445

Location: Portland, OR

Job Description - Permanent

Our world-renowned client is searching for a brilliant E-Commerce Application Operations Manager for their digital engineering team. As the Commerce Order Fulfillment Lead, you will be directly responsible for defining and implementing a portfolio of services required to support the growing commerce platform. Working with commerce teams, you will develop detailed knowledge of critical applications and technologies. Additionally, you will collaborate with business and technology partners to define and communicate service levels and the metrics needed to ensure service delivery and be responsible for organizing and managing daily resources. A passion for designing standardized service processes and evolving the reliability of the commerce platform and business processes will be key to your success.


  • Bachelor's Degree in Computer Science, IS, Business, or a related field.
  • At least 7 years' relevant work experience; 2-3 years working with web based technologies is preferred. 2 years additional applicable work experience in lieu of a degree.
  • Experience working as an Operations Analyst or Leader of a Service Delivery team and with responsibility for managing resolution of complex or impactful production support issues and reporting actions to the leadership team.
  • Track record of identifying skills needed to ensure successful service delivery, evaluating team skill sets, and making recommendations for training or service management tools.
  • Ability to ensure a smooth transition of new technologies from the development teams to the service support organization through knowledge acquisition and formal support documentation.

This is an exciting permanent opportunity located in Portland, Oregon. Please let me know your interest in discussing this role. If you are not actively looking and you refer a talent that EToD places, you will receive a great referral fee!

To apply, contact the MoD & EToD President of Chaos  marcie.pollack@marketersondemand.com.

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